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Free of charge merchandise must be returned with the main merchandise when you submit the return application.Please check the product description before you place your order. Some products may be excluded from this guarantee.Any shipping costs will be the customer's responsibility. We recommend using a trackable shipping method. Customers are responsible for shipping products back to Positive Grid.

Please note that merchandise must be returned within 30 days from the date of delivery. Returned merchandise without an RA number or missing accessories may not be accepted.

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All products must be repacked in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. Once you have received your RA number, please repack the merchandise and all accessories that were included with the shipment in the original box with the original packing materials. To request a return authorization (RA) number and we will provide return instructions for you via email.

However please note we are unable to refund shipping costs.

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If for any reason you are dissatisfied with your purchase, you may return it within 30 days for a full refund. – we'll be happy to help you with the following steps! If your tracking hasn't updated in over two weeks, please reach out to us Positive Grid Limited reserves the right to change its shipping policies at any time. If you receive a refund, the cost of shipping will be deducted from your refund. Please note that shipping costs are non-refundable. Please note that your delivery option cannot be changed once the order has been placed.Ĭustomers will be responsible for paying shipping costs once the product is shipped from our warehouse. The final shipping cost is determined by your chosen delivery option, Positive Grid's order volume, and the shipment's final destination. Shipping rates will be provided at checkout.

Shipping costs may vary depending on a customer's location and current promotions being offered by Positive Grid. For further details of foreign transaction fees, please contact your bank. These fees are determined by your bank's pricing and transaction fee policies. FOREIGN TRANSACTION FEESįoreign transaction fees may be charged once your payment transaction has been settled. Import taxes will be calculated upon checkout and will be shown in the Tax field during checkout. Order cancellation may be granted as long as your items have not already been delivered. Additionally, we cannot combine orders or add pieces to an existing order once it has already been placed. Please also note that we cannot change shipping addresses for these third party items, so check your order carefully. If you have purchased a Spark bundle that includes a carrying bag or third-party items (such as headphones or in-ear monitors), please note that these items might ship separately in most cases and may arrive on different days. Please note that there may be minor delays for international deliveries due to COVID-19. Delays may also occur due to pending payment verifications, customs clearance, and weather conditions. Please allow extra time for orders to be processed during public holidays and promotional periods.In this instance, please expect your order to arrive the next business day. , Positive Grid is currently unable to service this area - we are working on this and hope to reach you soon! Unfortunately, We currently cannot deliver to P.O. To view the full list of countries that we currently deliver to, please see our international delivery. Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it. To ensure the security of purchases, Positive Grid may need to contact you to validate your order or address, which may cause delays in shipping your order. The estimated shipping time for your Spark order will depend on your region, and transit time may vary depending on inventory availability and your proximity to our distribution centers.